Eurovia UK’s industry-leading training course to protect employees from aggressive behaviour in
roadworks has been recognised with its third award in 12 months.
The conflict resolution course won the Site Safety Initiative category in the 2015 Highways Magazine Excellence Awards in October. This follows the Road Surface Treatment Association’s health and safety award earlier in the year and a Eurovia UK Innovation Award last year. Developed in collaboration with ex-army trainers, the course was praised as “an innovative approach to a long-standing issue”. The judges added: “The company looked outside the box for a different provider to deliver a fresh solution.”
The company’s workforce has faced growing aggression in recent years, culminating in 52 cases of verbal abuse and 11 cases of physical assault in 2014.
Piloted that year before being rolled out company-wide, the conflict resolution training has been well received by employees on the front line. The joint venture companies have also started running the course and highway authorities are following suit.
“The value of this training is down to the skills set of RAM Training’s ex-military personnel,” says Dave Campbell, Health, Safety & Environment Director, “and in turn they are building civilian careers. It’s a positive story for everyone.”