Conflict Resolution & Breakaway Training

Training Information

Location: Droitwich

Case Study

Hounslow Highways

Sample Course Content

Course Overview

Student Hand Out

Example of Hand-out

Our conflict resolution courses equip employees with the skills to deal with dynamic and challenging environments.

In conjunction with major UK employers, Ram Training Ltd have developed a bespoke training course to support and enable team members to deal with unforeseen violence.

What does the course involve?

The course is a combination of education, theory and practical training. Conformation will involve realistic scenario based training exercises. There are 2 main areas of training conflict resolution and breakaway techniques. Conflict resolution will comprise of 2 classroom periods followed by a role play exercise. Delegates will be expected to involve themselves in professional discussion and other feedback to the group. Breakaway techniques will involve 3 x classroom periods. Delegates will learn how to use a number of breakaway techniques to help them extract safely from a difficult situation. Confirmation will be an outdoor scenario based exercise. Delegates will all be issued with a course hand-out so there will be no requirement to take notes.

What is Conflict Resolution?

Conflict Resolution is the ending of a disagreement between 2 or more parties in a controlled manner that is fair and reasonable for all parties concerned (including you and another. Dealing with Challenging Behaviour makes up part of the subject, when you are dealing with conflict and aggressive or challenging behaviour that is brought about by working with an individual or group of people who due to an illness or condition act in an aggressive and or a challenging manner. When working with this group you need to be aware that some techniques will be of little use, in this situation you need to concentrate on the techniques that are appropriate to the individual / group setting that you are working with.

Breakaway Techniques

What is a breakaway technique? Breakaway is a general term used for a technique that is designed to extract the individual from a hold / grab / strike from an aggressive person. Breakaway Techniques are designed to allow the individual to escape from a physical attack without aiming to cause any harm to the aggressor, they are not to be confused with personal protection techniques, and they are sector specific in a lot of cases. But whilst the techniques are designed to be as safe as possible you must remember at all times any physical Breakaway Technique carries an inherent risk. You must ensure that the physical force used is reasonable and effective in releasing the person from the physical assault.

When would you use Breakaway Techniques?

The question when you would use a Breakaway Technique, can only be answered when you are in that position, the main point to remember is that any physical technique is your last resort. You would use a Breakaway Technique when your safety or the safety of others in compromised to a level where you or others feel unsafe.

What is reasonable force?

A person may use such force as is reasonable in the circumstances for the purposes of:

  • Self Defence
  • Defence of another
  • Defence of property
  • Lawful arrest

Benefits for your company

  • Prepare your workforce for everyday challenges
  • Increase confidence in safety
“The conflict resolution training has provided our employees with the skills they need to help identify and deal with verbal, and in some cases physical, abuse in the workplace.  The training was delivered in a very interactive, informative and professional way. The feedback from those employees who have attended the course is very positive, with many stating that they have more confidence now and know that as a company, we take their Health and Safety extremely seriously.”
David Campbell CFIOSH MSc, Eurovia

Next Steps

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